American Express Jun 2012 - Jan 2016
Senior Manager of Global Quality-Risk and Control - Customer Engagement Network
American Express May 2001 - May 2012
Manager of Us Quality Excellence - Customer Enagagement Network
American Express Jan 1999 - Apr 2001
Project Leader, Telephone Service Network
American Express 1995 - Dec 1998
Team Service Leader and Team Leader
Skills:
Project Management Customer Experience Quality Management Business Process Improvement Regulatory Compliance Contact Centers Customer Service Change Management Coaching Process Control Project Planning Thought Leadership Cross Functional Team Leadership Employee Engagement Customer Satisfaction Vendor Management Business Analysis Management Leadership Financial Services Credit Cards