Greg Thomas Gallop

Project Manager

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Location:

Phoenix, AZ

Industry:

Banking

Work:

Ricoh Business Solutions - Tempe, Arizona since Feb 2009
Sr. Analyst / Project Manager - Process Improvement
IKON Office Solutions - Houston, Texas May 2006 - Feb 2009
Manager - Customer Billing
IKON Office Solutions - Houston, Texas Jan 2004 - May 2006
Manager - Account Resolution Team
Exult - The Woodlands, Texas Jul 2000 - May 2003
Contact Center Supervisor - Technical
McLeod USA - The Woodlands, Texas Mar 1999 - Jul 2000
Call Center Supervisor

Education:

Sam Houston State University 1991 - 1996
BFA, Communications Pine Tree High School 1988 - 1991
Media, Communications and Publishing

Skills:

Process Improvement
Management
Crm
Training
Leadership
Team Building
Account Management
Business Process Improvement
Customer Service
Business Process
Business Analysis
Team Leadership
Customer Satisfaction
Performance Management
Strategic Planning
Budgets
Project Management
Software Documentation
Six Sigma
Microsoft Office
Vendor Management
Data Analysis
Operations Management
Forecasting
Microsoft Excel
Visio
Time Management
Ms Project
Call Centers
Recruiting
Webex
Lotus Notes
Public Speaking
Dispute Resolution
Analysis
Team Management
Disaster Recovery
Customer Relationship Management
B2B
Project Planning
Coaching
Cross Functional Team Leadership
Invoicing
Jive Sbs
Change Management
Oracle Applications
Customer Retention
Social Media

Interests:

Home Improvement
Shsu Alumnus
Children
Environment
Education
Toastmasters (Public Speaking)
Science and Technology
Camping
Dogs
Human Rights
Off Roading
Professional Development
Family
Video/Audio Production
Hiking
Disaster and Humanitarian Relief
Community Involvement and Development
Social Services
Politics
Oenology
Canoeing (White Water and Still)
Animal Welfare
Tau Kappa Epsilon

Languages:

English
German

Certifications:

Certified Novell Administrator 1998

Greg Gallop

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