Greg S Mcmichael

Vice President, Customer Care-National Division At Time Warner Cable

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Location:

Greater Denver Area

Industry:

Telecommunications

Director

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Location:

2562 Country Club Ct, Denver, CO 80234

Industry:

Oil & Energy

Work:

Interests:

Exercise
Home Improvement
Reading
Shooting
Gourmet Cooking
Sports
Golf
Food
Home Decoration
Health
Cooking
Electronics
Outdoors
Crafts
Fitness
Music
Movies
Kids
Medicine
Automobiles
Travel
Investing
Traveling
International Traavel

Languages:

English

Senior Vice President Of Call Center Operations

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Location:

Denver, CO

Industry:

Telecommunications

Work:

Time Warner Cable since Aug 2009
Vice President, Customer Service-National Division
Comcast Cable since Nov 2008
Regional Vice President Customer Care, Beltway Region-East Division
Comcast since 1997
Regional Vice President Customer Care
AT&T Broadband since 1997
Regional Vice President Customer Care
Comcast Cable Communications Nov 2008 - Aug 2009
Regional Vice President, Customer Service

Education:

Metropolitan State College of Denver
Regis University

Skills:

Vendor Management
Organizational Design
Succession Planning
Performance Management
Call Center Operations
Expense Reduction
Workforce Management
Virtualization
Leadership Development
Multimillion Dollar P&L
Business Plan Development
Long Term Strategy
Mergers and Acquisitions
Profit Margin Increases
Strategic Business Oversight
Performance Optimization
Team Building
Quality System
Operational Risk Management
Costing and Budgeting
Organizational Rightsizing
Call Routing and Telecom
E Commerce
Reporting and Analysis
Customer Segmentation Strategy
Customer Relationship Management
Desktop Tools and Technology
Corporate Ambassadorship
Performance Management Tools
Metrics and Scorecards
Contract Negotiation
Contract Management
Employee Culture
Compensation Strategies
Return on Investment
Data Driven Decision Making
Transition Management
Operational Turnaround
Change Leadership
Shared Services
Customer Retention
Inbound and Outbound Sales
Self Service Implementations
Process Standardization and Centralization
Continuous Process Improvement
Business Process Outsourcing
Cost Cutting Program Introduction
Operational Efficiency
Speech Analytics

Greg Mcmichael

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Skills:

Public Speaking
Microsoft Word
Customer Service
Management
Microsoft Office
Sales
Leadership
Microsoft Excel

Greg Mcmichael Erie, PA

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Work:

Various Assignments

2010 to 2000
ICU and Clinical Registered Nurse Department of Veterans Affairs Medical Center
Denver, CO
2006 to 2008
SICU and MICU Registered Nurse National Jewish Medical and Research Center
Denver, CO
2003 to 2005
Clinical Research Coordinator AGORA Consulting
Denver, CO
Feb 2001 to Feb 2001
SENIOR RECRUITER Sun Microsystems
Denver, CO
Jan 2001 to Feb 2001
CONTRACT CONSULTING RECRUITER Rhythms NetConnections
Englewood, CO
Aug 1999 to Dec 2000
SIX SIGMA PROJECT MANAGER/ MANAGING RECRUITER Source Services Corporation
Denver, CO
Apr 1996 to Aug 1999
TECHNICAL RECRUITER

Education:

Gannon University's Villa Maria School of Nursing
Erie, PA
May 2010
Master of Science in Medical Regis University
Denver, CO
Dec 2005
Bachelor of Science in Nursing Bethel University
Dec 1994
Bachelor of Arts in Psychology St. Paul
Saint Paul, MN