Bridges to Community - Nicaragua and Dominican Republic since Oct 2011
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State Farm Insurance - Bloomington/Normal, Illinois Area since Apr 2011
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United States Institute of Peace - Washington, dc since Mar 2011
Member, USIP/National Academies Round Table
10x10 - Planet Earth since Mar 2010
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Corporate Executive Board since 2007
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Education:
Dartmouth College 1981 - 1985
Bachelors, Bachelor of Arts, Engineering
South Miami Senior High
Skills:
Strategy It Strategy Program Management Leadership Start Ups Strategic Planning Management Vendor Management Governance Change Management Management Consulting Business Analysis Agile Methodologies Business Intelligence Disaster Recovery Business Process Improvement Risk Management Integration Enterprise Architecture Project Management Information Technology Product Management Outsourcing Marketing Cloud Computing Executive Management Project Portfolio Management Architecture Strategic Partnerships Networking It Outsourcing
Us Patents
System And Method For Providing Personalized Customer Assistance Using A Financial Card Having An Rfid Device
Chitra Jain - Glen Allen VA, US Roy Lowrance - Washington DC, US Gregor Bailar - McLean VA, US Daniel Swanson - Midlothian VA, US
International Classification:
G06F017/60
US Classification:
705014000
Abstract:
According to one embodiment, a method of providing personalized customer service is provided. The method includes receiving purchase information from purchases made from a merchant using a financial card affiliated with the merchant. The financial card has an associated financial account and an RFID device coupled thereto. The RFID device stores identification data identifying the customer and/or the financial account. The purchase information includes an identification of items purchased during the purchases. The method further includes causing the received purchase information to be stored in storage separate from the card as purchase history information associated with the financial account. The method includes reading the identification data from the RFID device using an RFID reading device, identifying the financial account based on the identification data, and retrieving from storage the stored purchase history information associated with the identified financial account. The method further includes providing personalized service to the customer tailored to the purchase history information associated with the identified financial account.
System And Method For Providing Personalized Customer Assistance Using A Financial Card Having An Rfid Device
- McLean VA, US Roy E. LOWRANCE - Miami FL, US Gregor S. Bailar - McLean VA, US
International Classification:
G06Q 20/12 G06Q 30/02
Abstract:
According to one embodiment, a method of providing personalized customer service is provided. The method includes receiving purchase information from purchases made from a merchant using a financial card affiliated with the merchant. The financial card has an associated financial account and an RFID device coupled thereto. The RFID device stores identification data identifying the customer and/or the financial account. The purchase information includes an identification of items purchased during the purchases. The method further includes causing the received purchase information to be stored in storage separate from the card as purchase history information associated with the financial account. The method includes reading the identification data from the RFID device using an RFID reading device, identifying the financial account based on the identification data, and retrieving from storage the stored purchase history information. The method further includes providing personalized service to the customer tailored to the purchase history information.
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Gregor Bailar
Education:
Dartmouth, South Miami Senior High
Youtube
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