Griffen N Herrera

Director, Ticketing And Customer Service

view source

Location:

San Francisco, CA

Industry:

Entertainment

Work:

Vendini Sep 2015 - Feb 2016
Critical Accounts Specialist
Curran Theater Sep 2015 - Feb 2016
Director, Ticketing and Customer Service
Vendini Apr 2014 - May 2015
Customer Success Manager and Trainer
Hollywood Bowl May 2004 - Jul 2010
Assistant Treasurer, Sales and Customer Service
Center Theatre Group Sep 2003 - Mar 2005
Assistant Treasurer, Sales and Customer Service

Education:

University of California, Los Angeles 1995 - 2000
Bachelors, Bachelor of Arts, Theater, Television, Film and Television, Film Benicia High School

Skills:

Customer Service
Customer Experience
Management
Public Speaking
Conflict Resolution
Creative Solutions
Social Networking
Creative Writing
Strategic Customer Development
Event Management
Saas
Customer Engagement
Training
Customer Retention
Microsoft Excel
Google Docs
Customer Service Management
Team Leadership
Team Building
Contract Negotiation
Customer Service Training
Written and Oral Presentation Skills
Tessitura
Account Management
Vendor Management
Customer Relationship Management
Help Desk Implementation
Customer Escalation Management
Dependable Team Player
Ticketmaster
Multitasking Skills
Work Independently With Minimal Supervision
Business Process Improvement
Process Management
Business To Business
Scaling
Change Management
Budgeting
Analytical Skills
Cross Functional Team Leadership
Leadership
Empathy
Customer Lifecycle Management
Trello
Basecamp
Manager of Managers
Customer Success
Revenue and Profit Growth
Strategy
Business Development
Customer Insight
Project Management
Social Media
Event Planning

Interests:

Aerial Performance
Children
Learning New Things
Dance
Theatre
Fine Art
Creative Writing
Travel

Griffen Herrera Valencia, CA

view source

Work:

FREELANCE

Aug 2012 to 2000
ENTERTAINMENT TRANSCRIPTION THE HOLLYWOOD BOWL

Mar 2005 to Jul 2010
THIRD ASST. TREASURER CENTER THEATRE GROUP

Jul 2003 to Mar 2005
SECOND ASST. TREASURER PASADENA PLAYHOUSE

Jun 2003 to Sep 2003
BOX OFFICE REPRESENTATIVE CRYSTAL CRUISES

Dec 2002 to Jul 2003
GUEST SERVICES AGENT GEFFEN PLAYHOUSE

Jun 2000 to Nov 2002
BOX OFFICE REPRESENTATIVE UCLA RESIDENT DIRECTOR'S OFFICE

Nov 1998 to Jun 1999
ADMIN. ASSISTANT UCLA SPROUL HALL

Aug 1997 to Jun 1998
RESIDENT ASSISTANT ROBIN NASSIF, C.S.A

Feb 1997 to May 1997
CASTING INTERN

Education:

Skills:

SKILLS: Provide confident and clear written and verbal communication, confident public speaker, Macintosh, Microsoft and social media proficiency. Computer literate in: 10 key, Ticketmaster Classic, PCI, Tessatura, Archtix, Powerpoint, Excel, Google Docs.