Crius Energy, Llc 2011 - 2016
Senior Manager Viridian Associate Services
Fortunoff Oct 2006 - Jun 2009
Vice President Customer Service
Sleepy's, the Mattress Professionals 2003 - 2006
Director of Warranty Services
Petal's Silk Flowers 1996 - 2002
Director of Telemarketing and Customer Service
Education:
The Catholic University of America 1974 - 1978
Bachelors, Bachelor of Science, Marine Science
The Catholic University of America
Bachelors, Marine Biology, Oceanography
Skills:
Inventory Management Retail Customer Service Call Center Team Building Leadership Training Inventory Control Employee Relations Employee Training Strategic Planning Cross Functional Team Leadership Selling Time Management Hiring Loss Prevention Management Customer Retention Vendor Management Forecasting Customer Satisfaction Change Management Recruiting Team Leadership Process Improvement Account Management Team Management Direct Sales Sales Operations Budgets Operations Management Call Centers Sales Management Customer Experience Performance Management Project Management Customer Relationship Management Program Management Problem Solving Contact Centers Business Process Improvement
2011 to 2000 Esthetician/Front Desk Assistant ManagerMy Family Doctor/Inspirations Medical Spa Brodheadsville, PA 2010 to 2012 EstheticianChampion Outlet Store Tannersville, PA 2010 to 2011 Part Time Key HolderG. H. Bass & Co Tannersville, PA 2008 to 2010 Assistant ManagerDisney's Grand Floridian Spa and Health Club Lake Buena Vista, FL 2007 to 2008 EstheticianG. H. Bass & Co Tannersville, PA 2005 to 2006 Assistant managerPayless Shoe Source Mount Pocono, PA 2001 to 2005 Assistant ManagerAssistant managerStroudsburg, PA 1998 to 2001Auntie Anne's Stroudsburg, PA 1995 to 1998 Shift supervisor
Education:
Academy of Massage and Skin Care Fort Myers, FL 2006 to 2007 laws and regulations of Florida