Technical Support • Itil • Sharepoint • Active Directory • It Management • Business Analysis • It Service Management • It Operations • Information Security • Process Improvement • Customer Service • Identity Management • Technical Documentation • Software Development Life Cycle • Business Process Improvement • Disaster Recovery • Visio • Information Technology • Requirements Gathering • Business Process • Systems Analysis • Integration • Testing • Agile Methodologies • Scrum • Agile and Waterfall Methodologies • Azure Devops
Pacific Life
Scrum Master
Pacific Life Jun 2015 - Jul 2018
Senior Systems Analyst at Pacific Life
Pacific Life Aug 2012 - Jun 2015
Security Support Specialist - Lead
Pacific Life Mar 2009 - Aug 2012
Senior Customer Support Specialist Lead
Pacific Life Jan 2003 - Feb 2009
Customer Support Specialist
Education:
Southeastern Oklahoma State University 1997 - 2001
Bachelors, Computer Information Systems
Skills:
Technical Support Itil Sharepoint Active Directory It Management Business Analysis It Service Management It Operations Information Security Process Improvement Customer Service Identity Management Technical Documentation Software Development Life Cycle Business Process Improvement Disaster Recovery Visio Information Technology Requirements Gathering Business Process Systems Analysis Integration Testing Agile Methodologies Scrum Agile and Waterfall Methodologies Azure Devops