Heather A Glocke

Account Management • Call Centers • Customer Experience • Customer Retention • Customer Satisfaction • Customer Service • Direct Sales • Sales • Sales Operations • Telecommunications • Wireless • Selling • Sales Process • Leadership • Team Building • Process Improvement • Management • Strategic Planning • Public Speaking • Powerpoint • Project Management • Team Leadership • Microsoft Office • Training • Microsoft Word • Microsoft Excel • Strategy • Vision • Employee Engagement • Company Culture • Sql • Customer Driven Innovation • Sharepoint • Newsletters • Creativity Skills • Employee Training • Employee Learning and Development • Coaching and Mentoring • Internal Communications • Relationship Building • Integrity • Compassion • Volunteering • Medicare • License and Appointments • Event Planning • Presentation Skills • User Acceptance Testing • Business Process Improvement

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