Suntrust Bank
Service Delivery Manager and Process Owner
Bank of America Oct 1, 2014 - 2017
Vice President - Global Service Delivery Consultant - Service Transition
Bank of America 2014 - 2016
Vice President - Global Service Delivery Manager - Communications and Marketing
Bank of America Jan 2012 - Oct 2014
Vice President - Process Consultant - It Operations Delivery
Bank of America 2010 - 2011
Vice President, Senior Service Delivery Manager - Network Services
Education:
Georgia State University 1996 - 2000
Bachelors, Computer Information Systems
Valdosta State University 1995 - 1996
Skills:
Business Analysis Business Process Program Management Process Improvement Leadership Management Project Management Requirements Analysis It Strategy Service Delivery Visio Access Agile Methodologies Asset Management Banking Business Process Improvement Itil Process Governance Documentation Call Centers Crm Enterprise Software Internal Communications Operations Management Relationship Building Software Development Life Cycle Integration Vendor Management Configuration Management It Asset Management Agile It Service Management Requirements Gathering Microsoft Excel Microsoft Powerpoint Microsoft Word Knowledge Management Microsoft Office Customer Service
Interests:
Kids Gardening Traveling Electronics Home Improvement Travel Home Decoration