North Carolina State Health Plan For Teachers and State Employees
Customer Experience Specialist
Bcbsnc Jan 2018 - May 2018
Customer Escalations Analyst
Bcbsnc Jun 2014 - Dec 2017
Operations Specialist
Bcbsnc Oct 2012 - Jun 2014
Customer Service Professional
Time Warner Cable Aug 2011 - Oct 2012
Customer Care Agent
Education:
Fayetteville State University 2019 - 2021
Master of Business Administration, Masters, Management, Healthcare
Southern New Hampshire University 2015 - 2018
Bachelors, Management, Health Care Administration
Skills:
Customer Service Outlook Microsoft Office Employee Training Coaching Hipaa Soft Skills Organization Skills Written Communication Workday De Escalation Lotus Notes Emr Sap As400 Administration Shrm Presentation Skills First Aid Adult Cpr Automated External Defibrillator Pediatric Cpr Targeted Selection Interviewing Microsoft Powerpoint Training Learning Management Systems
Carolina Community Support Services
Administrative Assistant
Durham Exchange Club Industries, Inc. Dec 2002 - May 2010
Senior Customer Service Representative