Helen F Hastie

US Patent:

7451088, Nov 11, 2008

Filed:

Jan 3, 2007

Appl. No.:

11/619325

Inventors:

Patrick Ehlen - New York NY, US
Helen Hastie - Florham Park NJ, US
Michael Johnston - Hoboken NJ, US

Assignee:

AT&T Intellectual Property II, L.P. - New York NY

International Classification:

G10L 11/00
G10L 21/00

US Classification:

7042701

Abstract:

A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.

US Patent:

20040006475, Jan 8, 2004

Filed:

Dec 19, 2002

Appl. No.:

10/325296

Inventors:

Patrick Ehlen - New York NY, US
Helen Hastie - Florham Park NJ, US
Michael Johnston - Hoboken NJ, US

International Classification:

G10L021/00

US Classification:

704/270100

Abstract:

A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.

US Patent:

20040006480, Jan 8, 2004

Filed:

Dec 19, 2002

Appl. No.:

10/326629

Inventors:

Patrick Ehlen - New York NY, US
Helen Hastie - Florham Park NJ, US
Michael Johnston - Hoboken NJ, US

International Classification:

G10L021/06

US Classification:

704/276000

Abstract:

A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.

US Patent:

20090094036, Apr 9, 2009

Filed:

Nov 7, 2008

Appl. No.:

12/267183

Inventors:

Patrick Ehlen - New York NY, US
Helen Hastie - Florham Park NJ, US
Michael Johnston - Hoboken NJ, US

Assignee:

AT&T Corp - New York NY

International Classification:

G10L 21/00

US Classification:

7042701, 704E21001

Abstract:

A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.