Hope M Ngwira

Workforce Management Analyst

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Location:

980 Hammond Dr, Atlanta, GA 30328

Industry:

Consumer Services

Work:

Villagereach
Senior Manager, Advocacy and Communications
Unaids Aug 2016 - May 2018
Unv Advocacy and Communications Officer
United Nations Population Fund (Unfpa) Jan 2015 - Jun 2015
Communications and Advocacy Advisor
Christian Health Association of Malawi (Cham) Jul 2011 - Dec 2013
Pepfar Hiv and Aids Programme Leadership Fellow
Malawi Institute of Management Jan 2010 - Jul 2011
Knowledge Management Specialist

Education:

Missouri State University 1997 - 2003
Masters, Master of Arts, Communication Missouri State University 2000 - 2002
Masters, International Relations Missouri State University 1997 - 1999
Masters, Master of Arts, Mass Media, Communications Andrews University 1993 - 1997
Bachelors, Bachelor of Arts, Bachelor of Arts In Business Administration

Skills:

Management
Microsoft Excel
Research
Sales
Leadership
Training
Microsoft Office
Strategic Planning
Public Speaking
Strategic Communications
Microsoft Word
Powerpoint
Photoshop

Languages:

English

Hope Nick Ngwira

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Position:

Workforce Management Analyst at Allconnect Inc

Location:

Greater Atlanta Area

Industry:

Consumer Services

Work:

Allconnect Inc since 2007
Workforce Management Analyst
Allconnect Inc., 2004 - 2007
Sales Account Executive
Missouri State University 2001 - 2003
Teaching and Research Graduate Assistant

Education:

Missouri State University 1997 - 2003
MA, CommunicationTeaching and Research Graduate Assistant 2001 to 2003 Instructed a class of 25-30 undergraduate students, twice/week. Conducted qualitative and quantitative research assignments through interviews, survey instruments and the SPSS computer software. Conducted research and documentation training involving a class of 25-30 undergraduate students. Conducted training classes for good research paper writing and editing skills. Provided administrative duties such as book orders, filing and student evaluations. Andrews University 1993 - 1997
BA

Skills:

An accomplished
results-driven sales professional with over 8 years of experience focused on sales
academic and telecommunication companies
Expertise in Workforce Management Analysis and Reporting
Contact Center Sales and Academic Research
Exceptional communicator with demonstrated success building relationships with upper management of multiple contact centers within the United States and abroad