Jack C Gwynne

Jack Gwynne

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Jack Gwynne Aurora, IL

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Work:

Call Center Science

2010 to 2000
Contract Employee NATIONAL EXPRESS GROUP
Birmingham
2008 to 2010
Senior Vice President Contact Center GMAC FINANCIAL SERVICE, Winston
Salem, NC
2006 to 2008
Vice President Contact Center Operations HEWLETT-PACKARD
Cupertino, CA
2004 to 2006
Senior Contact Center AVP ALLTEL COMMUNICATIONS
Little Rock, AR
1998 to 2003
Director of Operations - Valor Telecom/ Benchmark/ALLTEL Chrysler
Fenton, MO
1994 to 1998
Lead Manager INTEGRATED DIRECT MARKETING SERVICES
Houston, TX
1990 to 1994
Customer Service and Training Director for Branson Airlines, Citi-Corp CONTINENTAL AIRLINES-TEXAS AIR
Houston, TX
1983 to 1990
Director Contact Centers

Education:

University of Phoenix
Phoenix, AZ
1991 to 1993
Adjunct Faculty for concepts, supporting systems, measurement techniques and leadership in Total Quality Management (TQM) for Service Western International University
Phoenix, AZ
1990 to 1992
Adjunct Faculty for business, marketing, telecommunications, and human resource management in Leadership in Human Relations of Applied Management University of Phoenix
Master of Business Administration Antioch University
Bachelor of Arts in Business Management

Skills:

CERTIFICATIONS / TRAINING Microsoft Suite of Applications with Visio Kerzner Project Management St. Louis University Call Center Industry Advisory Council CIAC Certified Quality Circle Institute Qualified Quality Circle Leader Emotional Intelligence Lateral Thinking Civil Treatment International Customer Service Association Certified Executive Certification CRM and System Administration, UNIX OS, AT&T Certification Multi-channel and VoIP/IPT Consultant, Hewlett Packard Certification Telecom and Software Consultant, ALLTEL Information Services