Vallabha Jagdish - San Ramon CA, US Christopher Baker - Livermore CA, US Cuong Le - Schaumburg IL, US Eileen Burke - Saint Louis MO, US Lina Rijanto - Danville CA, US Siyu Liu - Danville CA, US Jack Sutton - Madison CT, US Jagruti Sheth - Fenton MO, US Marcialito Nuestro - Livermore CA, US Jayant Thomas - San Ramon CA, US David Silva - Gilberts IL, US Katherine Nealon - Pittsburg CA, US Wayne Wisniewski - Downers Grove IL, US Shashi Pandey - Hanover Park IL, US Jason Mueller - St. Louis MO, US Jiayu Sun - Ballwin MO, US
Assignee:
SBC Knowledge Ventures L.P. - Reno NV
International Classification:
H04M 11/00
US Classification:
379088160
Abstract:
A framework is described for providing a service to a customer via a Interactive Voice Recognition system (IVR) using natural language expressions. The expressions are evaluated using rules-based programming rules. Evaluated expressions determine an eligibility of a business service to be offered to a customer. Interaction with the customer comprises selecting a semantically correct natural language expression from an appropriate vocabulary database.
Name / Title
Company / Classification
Phones & Addresses
Jack Sutton President
RITE OF PASSAGE ADOLESCENT TREATMENT CENTERS AND SCHOOLS, INC Residential Care Services Individual/Family Services
2560 Business Pkwy SUITE B, Minden, NV 89423 7752679411