Jacob A Kraft

US Patent:

20100076898, Mar 25, 2010

Filed:

Jul 3, 2008

Appl. No.:

12/167416

Inventors:

Aaron C. Beshears - Franklin TN, US
David Rawle - Hendersonville TN, US
Jacob Kraft - Nashville TN, US
Mark Irwin - Spring Hill TN, US

Assignee:

Aspect Software Inc. - Westford MA

International Classification:

G06Q 10/00

US Classification:

705301

Abstract:

A method and apparatus are provided for evaluating a plurality of work schedules containing scheduling information for a plurality of agents of an organization. The method includes the steps of providing a rule plug-in, defining a rule from the plug-in by associating an agent scheduling characteristic with the plug-in, comparing the agent scheduling characteristic with a set of agent scheduling entries of each agent within each of the plurality of work schedules and selecting a work schedule of the plurality of work schedules for use by the organization based upon the comparison.

Address:

326 Binkley Dr, Nashville, TN 37211

VIN:

WVWDR71K97W078039

Make:

VOLKSWAGEN

Model:

RABBIT

Year:

2007