Jacob W Lewis

US Patent:

20210097110, Apr 1, 2021

Filed:

Sep 27, 2019

Appl. No.:

16/586801

Inventors:

- Armonk NY, US
Jennifer A. Mallette - Vienna VA, US
Shuai Wang - Sunnyvale CA, US
Steven Ware Jones - Astoria NY, US
Jacob Lewis - New York City NY, US
Jia Liu - Astria NY, US
Vivek Salve - Poughkeepsie NY, US

International Classification:

G06F 16/9032
H04L 12/58
G06K 9/62

Abstract:

When a chatbot application is in a mode of live chat conversation with a user, a trained intent classifier determines an intent that underlies a first live question received by the trained intent classifier from the user. A trained next predictor receives the intent from the intent classifier. The trained next intent predictor generates a set of predicted next intents responsive to receiving the intent. A trained re-ranker selects at least one of the predicted next intents responsive to receiving the set of predicted next intents. A question selection engine sends at least one suggested question to the user responsive to receiving the at least one predicted next intent. As a result of the above, the chatbot application provides to the user at least one suggested next question the user may wish to ask in response to the first question from the user.