Hewlett-Packard
Level One Team Lead
Hp Jul 2014 - Oct 2015
Remote Desktop Management
Hewlett-Packard Jul 2014 - Oct 2015
Training Specialist
Hp Nov 2013 - Jul 2014
It Support Specialist
Comcast Mar 2009 - Jan 2012
Customer Support Specialist
Education:
John Jay College (Cuny) 2004 - 2006
Benjamin O. Davis, Jr. Senior High School
Lansing Community College
Skills:
Employee Training Communication People Development People Skills Microsoft Office Training Computer Repair Itil Customer Service Ticketing Software Computer Hardware Telecommunications Call Centers Apple Safari Logistics Management Trucking Dispatching Ipad Support Transportation Truckload Shipping Warehousing Telephone Skills Voip Process Improvement Technical Support Troubleshooting Customer Satisfaction Java Microsoft Crm Ticketing Tools Saba Cloud Security Active Directory Management Team Leadership Windows Xp Help Desk Support Contact Centers Business Process Improvement Leadership Team Building Microsoft Excel Customer Relationship Management Sales Networking
Interests:
Social Services Children Economic Empowerment Civil Rights and Social Action Education Environment Science and Technology Human Rights Animal Welfare Arts and Culture Health