Quest Diagnostics
Senior Continuous Improvement Manager
Quest Diagnostics Dec 2013 - Jun 2016
Manager of Client Services
Capital One Jan 1, 2007 - Dec 2013
Department Operations Manager
Capital One Jan 2006 - Dec 2006
Senior Operations Manager
Capital One Feb 2005 - Dec 2005
Customer Service Manager
Education:
University of Bridgeport
Bachelors, Bachelor of Arts, Social Sciences, Management
Skills:
People Leadership Performance Management Strategic Planning Business Process Management World Class Customer Service Change Management Employee Engagement Risk Management Budget Management and Analysis Program Management Teamwork and Collaboration Six Sigma Mentoring and Coaching Behavioral Interviewing Six Sigma Certified Coach Analysis Banking Leadership Management Operations Management Process Improvement
Interests:
Social Services Education
Certifications:
Six Sigma Green Belt Business Process Management General Electric Capital One Financial