James L Ellison

US Patent:

20210409360, Dec 30, 2021

Filed:

Sep 13, 2021

Appl. No.:

17/473598

Inventors:

- Bellevue WA, US
James Ellison - Issaquah WA, US
Robert Stamm - Sammamish WA, US

International Classification:

H04L 12/58
H04L 29/08
H04W 4/14

Abstract:

This disclosure describes techniques that facilitate selectively automating a response to a client request for vendor services based on an intended meaning of the client request, a category of vendor services associated with the client request, and one or more factors such as an urgency index and a health index. The vendor services system may parse audio, text, and image data of a client request to determine an intended meaning. In some examples, the vendor services system may automate a response that resolves the client request, or automate a response that requests additional information from the client device. Alternatively, or additionally, the vendor services system may direct the client request to a vendor representative for further processing. In doing so, the vendor services system may monitor dialogue between the client and vendor representative, and selectively provide the vendor representative with support data that may help resolve the client request.

US Patent:

20210399972, Dec 23, 2021

Filed:

Jun 22, 2020

Appl. No.:

16/908603

Inventors:

- Bellevue WA, US
Robert Stamm - Sammamish WA, US
James Ellison - Issaquah WA, US

International Classification:

H04L 12/26
H04L 12/24
G06F 11/22

Abstract:

Disclosed here is a system to automatically predict and resolve issues within a telecommunication network. Initially, the system builds a service registry to store dependence information within the network, which can include software components and hardware components. Various components of the network create logs of their operations. Machine learning models examine the logs and detect any issues. Upon detecting an issue or abnormal event, the system can automatically resolve the issue by determining the most similar issue occurring previously and determining a solution that resolved the previous most similar issue. In addition, the system can propagate the fix to dependent systems and/or notify the dependent systems of the issue.

US Patent:

20180183740, Jun 28, 2018

Filed:

Dec 28, 2016

Appl. No.:

15/393087

Inventors:

- Bellevue WA, US
James Ellison - Issaquah WA, US
Robert Stamm - Sammamish WA, US

International Classification:

H04L 12/58
H04L 29/08
H04W 4/14

Abstract:

This disclosure describes techniques that facilitate selectively automating a response to a client request for vendor services based on an intended meaning of the client request, a category of vendor services associated with the client request, and one or more factors such as an urgency index and a health index. The vendor services system may parse audio, text, and image data of a client request to determine an intended meaning. In some examples, the vendor services system may automate a response that resolves the client request, or automate a response that requests additional information from the client device. Alternatively, or additionally, the vendor services system may direct the client request to a vendor representative for further processing. In doing so, the vendor services system may monitor dialogue between the client and vendor representative, and selectively provide the vendor representative with support data that may help resolve the client request.

US Patent:

20180077573, Mar 15, 2018

Filed:

Sep 6, 2017

Appl. No.:

15/697385

Inventors:

- Bellevue WA, US
James D. Ellison - Issaquah WA, US
Phi Nguyen - Lacey WA, US
Robert Stamm - Sammamish WA, US

International Classification:

H04W 12/06
H04W 12/08
H04W 8/18
H04W 68/00

Abstract:

Cellular networks regularly operate with trusted devices, which typically are trusted because of the integration of a SIM card therewith. Untrusted devices typically do not interface with a SIM card, and rely on user input through traditional user interfaces for authentication. Recently, the use of hands-free, always-on digital assistant devices have become more common. Such devices typically have only a voice user interface that may be used by a number of people in close proximity to the device. Particular problems arise in such a scenario when a user wants to access a secure service that requires user authentication. Such problems are addressed with multiple techniques described herein.

US Patent:

20160335675, Nov 17, 2016

Filed:

May 13, 2016

Appl. No.:

15/154873

Inventors:

- Bellevue WA, US
James Ellison - Bellevue WA, US
Robert Stamm - Bellevue WA, US

International Classification:

G06Q 30/02
H04L 29/06

Abstract:

This disclosure sets forth systems and techniques that integrates social networking services with vendor services, such that a user may directly or indirectly communicate their experience, impression, or intention to a vendor via a user's preferred social networking service. In some examples, the social networking services may facilitate a vendor providing technical service support for a product or service. In other examples, a user may initiate a transaction with the vendor via a preferred social networking service. The user may initiate payment for an outstanding bill, initiate a purchase of vendor products or services, solicit a trade-in estimate for a particular product, query an order status, or initiate a data-allowance transfer to a recipient of a telecommunications vendor. In each of these examples, the user may communicate with a vendor by via social media posts on a social networking services authorized via a vendor platform.

US Patent:

20160335679, Nov 17, 2016

Filed:

May 13, 2016

Appl. No.:

15/154877

Inventors:

- Bellevue WA, US
James Ellison - Bellevue WA, US
Robert Stamm - Bellevue WA, US

International Classification:

G06Q 30/02
G06F 17/30
G06F 21/31

Abstract:

This disclosure sets forth systems and techniques that integrates social networking services with vendor services, such that a user may directly or indirectly communicate their experience, impression, or intention to a vendor via a user's preferred social networking service. In some examples, the social networking services may facilitate a vendor providing technical service support for a product or service. In other examples, a user may initiate a transaction with the vendor via a preferred social networking service. The user may initiate payment for an outstanding bill, initiate a purchase of vendor products or services, solicit a trade-in estimate for a particular product, query an order status, or initiate a data-allowance transfer to a recipient of a telecommunications vendor. In each of these examples, the user may communicate with a vendor by via social media posts on a social networking services authorized via a vendor platform.