Jan 2012 to 2000 Plant Quality Assurance Manager5 CE Wheel machines
Aug 2005 to 2000 Plant Quality ManagerGraham Packaging Company
Jul 1998 to Jan 2012SBM Focus Factory Vandalia, IL 2004 to 2005 Quality ManagerPlastic Container Quality Management Group Toledo, OH 2003 to 2004 Division Quality ManagerCE Wheel Engineering
2003 to 2003 Project ManagerHuman Resources Department
1998 to 2003 Organization Development Consultant / Training SupervisorBenchmark Technologies Corporation Toledo, OH 1994 to 1998 Project ManagerThe Toledo Hospital Toledo, OH 1981 to 1993 Management Development SpecialistThe Toledo Hospital
1991 to 1991 Quality Resource SpecialistThe Toledo Hospital
1981 to 1991 Certified
Education:
Villanova University Philadelphia, PA Mar 1997 Certificate of Human Resources Management in Division of Continuing EducationThe University of Toledo Toledo, OH 1990 Masters of Business Administration in Operations Management, Research Specialization
James William Hendricks - Purcellville VA, US Joy Somers - King NC, US Dianne Keener Blackwood - Greensboro NC, US Suzanne Elizabeth Curtis - Fort Mill SC, US
Assignee:
Time Warner Cable Enterprises LLC - New York NY
International Classification:
H04M 3/00 G06Q 10/00
US Classification:
37926502, 705 711, 37926513
Abstract:
Methods and apparatus that provide customer service representatives with information for supporting a customer service call are described. Also described are method and apparatus for collecting customer service call information and generating reports and/or alerts there from. Through the use of customer service call data from multiple divisions, problems and/or underperformance at a division can be identified and rectified in a timely manner. Information from one division can also be used to predict possible problems at other divisions allowing problems to be addressed, in some cases, prior to customer complaints at a division to be addressed in some cases before an increase in the number of customer service calls at the individual division triggers an alert.
Name / Title
Company / Classification
Phones & Addresses
James Hendricks President
Tree Ninja's, Inc
23110 State Rd 54, Lutz, FL 33549 19953 State Rd 54, Lutz, FL 33558 3043 Sotheby Ln, Land O Lakes, FL 34639
James Hendricks Senior Partner
Macris, Hendricks, and Glascock, P.A. Civil Engineering · Engineering Services Surveying Services · Land Surveyor
9220 Wightman Rd SUITE 120, Montgomery Village, MD 20886 3016700840, 3019480693
James W. Hendricks Incorporator
GULF COAST TELECEPTION, INC
PO Box 1178, Riverview, FL 33578
James M. Hendricks President
Jimmy's Floor Covering, Inc
2953 Lockwood Mdw Blvd, Sarasota, FL 34234
James M. Hendricks Director
Jmh Carpet Services of Sarasota, Inc
PO Box 9, Sarasota, FL 34230
James Hendricks Principal
James M Hendricks Business Services at Non-Commercial Site · Nonclassifiable Establishments
627 S Osprey Ave, Sarasota, FL 34236
James Hendricks Treasurer, Director, Secretary
GULF COAST INVESTORS, INC
2130 Us Hwy 19 S, Clearwater, FL 33755 1601 S Highland Ave, Clearwater, FL