James N Hendricks from Louisville, KY, age 55

Us Patents

Customer Service Methods, Apparatus And Report/Alert Generation Based On Customer Service Call Information
view source
US Patent:

8588395, Nov 19, 2013
Filed:

Jun 11, 2008
Appl. No.:

12/136893
Inventors:

James William Hendricks - Purcellville VA, US
Joy Somers - King NC, US
Dianne Keener Blackwood - Greensboro NC, US
Suzanne Elizabeth Curtis - Fort Mill SC, US
Assignee:

Time Warner Cable Enterprises LLC - New York NY
International Classification:

H04M 3/00
G06Q 10/00
US Classification:

37926502, 705 711, 37926513
Abstract:

Methods and apparatus that provide customer service representatives with information for supporting a customer service call are described. Also described are method and apparatus for collecting customer service call information and generating reports and/or alerts there from. Through the use of customer service call data from multiple divisions, problems and/or underperformance at a division can be identified and rectified in a timely manner. Information from one division can also be used to predict possible problems at other divisions allowing problems to be addressed, in some cases, prior to customer complaints at a division to be addressed in some cases before an increase in the number of customer service calls at the individual division triggers an alert.

Medicine Doctors

Dr. James Hendricks, Washington DC - DO (Doctor of Osteopathic Medicine)

view source

Specialties:

Family Medicine

Address:

2100 2Nd St Sw Suite 7902, Washington, DC 20593

SOUTHEASTERN EYE CENTER
2100 2Nd St Sw Suite 5314, Washington, DC 20593
2022670528 (Phone), 2022674685 (Fax)

Certifications:

Family Practice, 1999

Awards:

Healthgrades Honor Roll

Languages:

English

Resumes

James Hendricks Bel Air, MD

view source

Work:

Namco LLC

Aug 2007 to 2000
Regional Operations Manager Linens N Things
Towson, MD
Sep 2006 to Aug 2007
General Manager in Training/Operations Manager Modell's Sporting Goods
Baltimore, MD
Dec 2004 to Sep 2006
General Manager DSW Shoe Warehouse
Columbia, MD
Jul 2000 to Dec 2004
Store Manager Lowe's Home Improvement
White Marsh, MD
Jan 1999 to Jul 2000
Department Manager/Seasonal Frank's Nursery and Crafts
Baltimore, MD
Apr 1990 to Jan 1999
Store Manager

Education:

Towson State University
1997
Bachelor of Science in Geography

James Hendricks

view source

Work:

DACA, LLC

2008 to 2009
Superintendent Pen Gulf, Inc

2008 to 2008
Supervisor Williams Industrial Services

2007 to 2007
Superintendent Brock Specialty Services, LTD

2006 to 2007
Superintendent Johnson Sandblasting and Painting

2004 to 2006
Marketing Sales & Supervisor Phillips Industrial Service, Inc

2002 to 2004
Business Development Jacobs Engineering

1999 to 2002
Sandblaster/Painter Supervisor Coastal Sandblasting and Painting

1991 to 1999
Owner/Operator

Education:

Trident Technical College
2000
Certificate Cumberland County College
1983
Certificate Cumberland Regional High School
1983

Name / Title

Company / Classification

Phones & Addresses

James Hendricks
Senior Partner

Macris, Hendricks, and Glascock, P.A.
Civil Engineering · Engineering Services Surveying Services · Land Surveyor

9220 Wightman Rd SUITE 120, Montgomery Village, MD 20886
3016700840, 3019480693

James W. Hendricks
Treasurer

AFRICAN QUEEN TRUST, INC

6401 Upper Riv Rd, Harrods Creek, KY 40027

James W. Hendricks
Incorporator