James R Lacourse

Senior Support Specialist, Service And Change Delivery

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Location:

Sandston, VA

Industry:

Financial Services

Work:

Pens By La Course Jan 1995 - Mar 2018
Owner
Capital One Jan 1995 - Mar 2018
Senior Support Specialist, Service and Change Delivery
Diebold Nixdorf Dec 2011 - Apr 2015
C and Tsc Sst Support Tier 2
Diebold Nixdorf Jul 1998 - Nov 2011
Cse Iii
Daily Progress May 1992 - Jul 1993
District Sales Manager

Education:

Microsoft Virtural Academy 2014 - 2015
Electronics Institute and Technology 1985 - 1986
Richard Bland College of William & Mary 1979 - 1981

Skills:

Troubleshooting
Software Installation
Technical Support
Security
Process Improvement
Vendor Management
Team Leadership
Management
Business Process Improvement
Integration
Leadership
Hardware
Business Analysis
Product Management
It Management
Atms
Software Documentation
Information Technology
System Deployment
Service Delivery
Call Centers
Atm Networks
Sharepoint
Banking
Computer Hardware
Networking
Transaction Processing
Payment Systems
Hardware Support
Access Control
Service Management
It Service Management
Data Center
Help Desk Support
Operating Systems
Printers
Hardware Installation
Hardware Diagnostics
Vpn
Wireless Networking
Training
Emv
It Operations
Outsourcing
Disaster Recovery
Network Security
Safe
Scaled Agile Framework
Agile Methodologies
Safe 4.0

Interests:

Pen Making and Slot Car Racing
Environment
Pesonal Interests Are Golfing
Science and Technology
Animal Welfare
Arts and Culture
Fishing
Health

Languages:

English

Certifications:

Safe 4

James Lacourse

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James Lacourse

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Location:

United States