James A Pratt

US Patent:

20070101204, May 3, 2007

Filed:

Oct 31, 2005

Appl. No.:

11/263147

Inventors:

Justin Chen - Chicago IL, US
James Pratt - Roseville CA, US
Greg Siino - Roseville CA, US

International Classification:

G06F 11/00

US Classification:

714048000

Abstract:

A method and system for providing customer service information provide a central database containing software modules for tasks and services and configurations for the modules. Information is received specifying a procedure to be carried out. Software modules relating to tasks forming part of the procedure are invoked, and the information indicative of appropriate configurations for the specified procedure is passed to the software modules. The software modules access the configurations, and instantiate operational tasks applying the configurations. The operational tasks are consolidated into an operational procedure, and the operational procedure is provided to an operative.

US Patent:

20220374910, Nov 24, 2022

Filed:

Aug 3, 2022

Appl. No.:

17/880458

Inventors:

- Atlanta GA, US
Nikhil Marathe - Palatine IL, US
James Pratt - Round Rock TX, US
Ari Craine - Marietta GA, US
Eric Zavesky - Austin TX, US
Timothy Innes - Atlanta GA, US
Nigel Bradley - Canton GA, US

Assignee:

AT&T Intellectual Property I, L.P. - Atlanta GA

International Classification:

G06Q 30/00
H04W 4/029
H04L 67/306
H04W 4/02
H04L 67/10
H04W 12/06
G06V 20/58

Abstract:

Methods, systems, and apparatuses may be used to create a property archivist that can enable automated customer service, in which an electronic inventory may be automatically generated and used to assist in resolving customer service needs. In an example, an apparatus may include a processor and a memory coupled with the processor that effectuates operations. The operations may include detecting a product; based on the detection, adding the product to a property archive, wherein the property archive comprises a profile for plurality of products at a location; obtaining an indication of a problem with the product; based on the detected problem, initiating a service request for the product; automatically diagnosing the problem to determine a resolution; and based on the determined resolution, automatically purchasing a part of the product and shipping the part for the product to a location of the product.

US Patent:

20220366455, Nov 17, 2022

Filed:

Jul 25, 2022

Appl. No.:

17/872352

Inventors:

- Atlanta GA, US
Nikhil Marathe - Palatine IL, US
James Pratt - Round Rock TX, US
Ari Craine - Marietta GA, US
Eric Zavesky - Austin TX, US
Timothy Innes - Atlanta GA, US
Nigel Bradley - Canton GA, US

Assignee:

AT&T Intellectual Property I, L.P. - Atlanta GA

International Classification:

G06Q 30/02
G06Q 30/06
H04W 4/021
G06Q 10/08
G08B 13/24

Abstract:

Sensors may detect a user's locations and interest level of a product. Based on the interest level, messages may be sent to a server in order to obtain information, such as location, about a category of products and further display the obtained information to a mobile device.

US Patent:

20220343347, Oct 27, 2022

Filed:

Jul 11, 2022

Appl. No.:

17/861945

Inventors:

- Atlanta GA, US
Nikhil Marathe - Palatine IL, US
James Pratt - Round Rock TX, US
Ari Craine - Marietta GA, US
Eric Zavesky - Austin TX, US
Timothy Innes - Atlanta GA, US
Nigel Bradley - Canton GA, US

Assignee:

AT&T Intellectual Property I, L.P. - Atlanta GA

International Classification:

G06Q 30/02
G06F 3/01
H04W 4/021
G06Q 30/04
H04W 4/029

Abstract:

Methods, systems, and apparatuses may provide for the auto-determination of partial usage of a physical environment and use derived intelligence to take various actions. This may allow for partial resulting maintenance of the physical environment based on a single use or use over time.

US Patent:

20220309787, Sep 29, 2022

Filed:

Jun 6, 2022

Appl. No.:

17/833367

Inventors:

- Atlanta GA, US
Nikhil Marathe - Palatine IL, US
James Pratt - Round Rock TX, US
Ari Craine - Marietta GA, US
Eric Zavesky - Austin TX, US
Timothy Innes - Atlanta GA, US
Nigel Bradley - Canton GA, US

Assignee:

AT&T Intellectual Property I, L.P. - Atlanta GA

International Classification:

G06V 20/20
H04L 51/52

Abstract:

A server may assign human personality traits to inanimate objects. In an example, a server may effectuate operations that include obtaining information about an object over a period; comparing the information to usage factors, interaction factors, or environmental factors that are linked to thresholds for a personality; based on the comparing, assigning the personality to the object; and based on the personality of the object, assigning an avatar to the object.

US Patent:

20220201426, Jun 23, 2022

Filed:

Mar 10, 2022

Appl. No.:

17/691229

Inventors:

- Atlanta GA, US
Nikhil Marathe - Palatine IL, US
James Pratt - Round Rock TX, US
Ari Craine - Marietta GA, US
Eric Zavesky - Austin TX, US
Timothy Innes - Atlanta GA, US
Nigel Bradley - Canton GA, US

Assignee:

AT&T Intellectual Property I, L.P. - Atlanta GA

International Classification:

H04W 4/021
H04W 4/02
G06F 16/2457

Abstract:

Methods, systems, and apparatuses may provide for the auto-determination of collective commonalities among users located within an environment. Once determined, a number of features may be further described for management of interactions within the environment.

Address:

21W670 Gln Crst Dr, Glen Ellyn, IL 60137

Phone:

6308585827

VIN:

5FNRL5H67CB072548

Make:

HONDA

Model:

ODYSSEY

Year:

2012