Skills:
3 Years Professional Tier 1 IT Experience (9 years total experience), Excellent Verbal and Written Communication, Customer Service, Extensive Computer Hardware and Software Repair, Strong Organizational Skills, ArcGIS v9.3, AutoCAD, Microsoft Word, PowerPoint, Excel, Outlook, Norton Ghost, LAN/WAN Networks, Firewalls, VPN, Windows and Linux Command Line Execution, Windows Operating Systems: 2000, NT, XP, Vista, 7, Server 2008 (R2), osTicketing System Virtual Machine, Remote Desktop Connection, Laser/Ink Copier and Printer Maintenance Networking, Deep Freeze. Backup/Recovery of Data, Cloud Computing, JES and Exchange Email Accounts, User Desktop/Laptop Support, SirsiDynix Symphony, EZproxy, ContentDM, Workflows, Knowledge of Macintosh OS X and Linux based operating systems, HTML, CSS, PHP, SPSS, and Active Directory.