Jamie A Young

US Patent:

57780498, Jul 7, 1998

Filed:

Jun 26, 1996

Appl. No.:

8/673744

Inventors:

Jamie L. Young - Atlanta GA
Rodney S. Britton - Allen TX
Kevin J. Farley - Richardson TX

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

H04M 124
H04M 308

US Classification:

379 10

Abstract:

A method and system for recording and tracking information related to telecommunication services. A centralized computer database system comprising a plurality of service engineering templates (`SETs`) is provided. Each SET is created just prior to the deployment of a new service. Information related the deployment, operations, marketing, sales, maintenance and servicing of the new service is entered into the SET. SETs are continuously updated with current information throughout the life cycle of the telecommunications service. Each SET is linked with a central database repository that contains data related to network equipment and other resources that are used and/or available for use with the service associated with the SET. SETs are accessed by a plurality of organizations within a telecommunications company via `views` that are customized according to the needs of the organizations. The most current data pertaining to each product represented by a SET is instantly available to each organization.