American Express Mar 2009 - Jul 2011
Manager - Procedure Program Office - Project Manager I
American Express Mar 2009 - Jul 2011
Operations Liasion Manager - Project Manager I
American Express Apr 2004 - Jul 2009
Project Team Leader
American Express Jul 2001 - Apr 2004
Team Leader
American Express Oct 1998 - Jul 2001
Customer Care Professional
Education:
Nova Southeastern University 2010 - 2010
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Florida Southern College
Bachelors, Media Studies, Communication
Skills:
Leadership Process Improvement Credit Cards Vendor Management Call Centers Customer Experience Business Analysis Change Management Relationship Management Pmo Outsourcing Cross Functional Team Leadership Financial Services Business Process Improvement Call Center Risk Management Program Management Strategy Analytics Management Project Management Payments Banking Crm Sdlc Project Portfolio Management Customer Service Customer Satisfaction Analysis Team Leadership Coaching Time Management
Interests:
Animal Welfare Environment Science and Technology
Certifications:
American Express & Harvard Certificate In Leadership Excellence
Richard Oliver, Diane Sexton, Diane Smith, Maryalice Thompson, Joe Faircloth, Jo Nichols, Johnny Smith, Barbara Holmes, Pat Johnson, Jonnie Satterthwaite, Sandra Burnette
Patricia Clark (1958-1962), Karen Fellers (1965-1965), Don Kimble (1939-1943), Sandra Norton (1958-1962), David Knight (1952-1956), Jane Everett (1965-1968)