Unum Jan 2003 - Jan 2011
Director of Process and Business Analyst Team
Unum Jan 2003 - Jan 2011
Senior Process Analyst
Unum Jun 1992 - Jan 2003
Customer Service Manager
Education:
Kennebunk High School 1981
Skills:
Business Process Analysis Leadership Management Project Management Performance Management Results Oriented Insurance Communication Skills Team Leadership Leadership Development Influence Others Conflict Management Professional Mentoring Team Building Talent Management Customer Service Management Employee Engagement Process Improvement Business Process Design Team Motivation Change Management Customer Service Business Process Improvement Business Analysis Communication Leadership
Telephone OperatorPortland, ME Apr 1986 to Jan 2009Nynex Portland, ME Apr 1981 to Apr 1984 Telephone OperatorNew England Telephone Portland, ME Jun 1977 to Aug 1980 Telephone Operator
Education:
University Of Maine Orono, ME 1980 Associate of Science in Elementary Education
Meadowbrook School Lachine Kuwait 1974-1980, Centennial Academy Montreal Kuwait 1985-1987
Community:
Salomon Sibony, Scotty Schwartz, Sandrine Ohayon, Carlos Hernandez, Carla Tabah, Mike Lozzi, Christina Petta, Jeffrey Himelfarb, Mark Choquette, Derek Bellini, Stephan Kouri