Ibm-Lmi Systems
Senior Datacenter Technician
At&T Aug 2017 - Sep 2018
Noc-Network Support Analyst
Onramp Oct 2014 - Apr 2017
Tier 1 Datacenter and Noc Technician
Softpro Sep 2014 - Sep 2014
Technical Analyst
Astadia Oct 2013 - Sep 2014
Helpdesk Analyst
Education:
Ecpi University 2013 - 2014
Bachelors, Bachelor of Arts
Itt Technical Institute 2011 - 2013
Associates, Associate of Arts, Applied Science
Skills:
Data Center Operations Network Operations Center Help Desk Support Technical Support Telecommunications Management Computer Hardware Hardware Installation Cabling Routers Software Installation Triage Vmware Vmware Vcenter Vmware Esx Osi Model System Administration Network Administration Active Directory Cisco Ios Cisco Routers Cisco Technologies Microsoft Technologies Windows 7 Windows Server Networking Tcp/Ip Network Security Computer Security Wireless Networking Vpn Linux System Administration Databases Access Dhcp Information Security Dns Dell Emc Avamar Backups Windows Xp
Interests:
Sql Database Administration Noc/Datacenter Operations Helpdesk/Call Center Support Customer Service Rep Active Directory Administration Handware/Cabling Installation
SoftPro Raleigh, NC Sep 2014 to Sep 2014 Technical AnalystAstadia Durham, NC Sep 2013 to Sep 2014 Helpdesk Analyst I, TierAT&T Central Office Durham, NC 2012 to 2013 Helpdesk Support - Centralized Supplier Management TeamNC Wildlife Resources Commission Raleigh, NC 2004 to 2010 Vessel Processor/Operator; Customer Service RepNC State University, Mathematics Dept Raleigh, NC 1994 to 1999 Processing Assistant V, Director of Graduate StudiesNC State University, Dept. of Operations Res Raleigh, NC 1990 to 1994 Processing Assistant IV, Director of Graduate StudiesNC State University, Crop Science Dept Raleigh, NC 1984 to 1990 Secretary III, Undergraduate/Graduate Studies Faculty
Education:
ECPI University Raleigh, NC 2013 to 2014 Bachelor of Science in Network SecurityITT Technical Institute Cary, NC 2011 to 2013 Associate of Applied Science in Computer Network Systems
Skills:
helpdesk support for mobile devices, telecommunications circuit analysis, Microsoft Active Directory - Server 2008 Administration, Microsoft Exchange/Outlook and Office, VPN/remote connectivity troubleshooting, HP printer troubleshooting, experience w/ Salesforce and Webex apps, Apple ipad connectivity and app troubleshooting, password/authentication troubleshooting
Recent graduate of ITT Tech Inst, Raleigh NC (AAS, Comp Network Systems); currently enrolled ECPI Univ, Raleigh NC in BSc for Network Security; current internship at AT&T for Tier II Helpdesk/CSR ...
Tagline:
New to Network/Information Security field
Bragging Rights:
Valedictorian -- ITT Technical Institute, Raleigh, NC, class of 2013; inducted into National Honor Society (Alpha Beta Kappa), lifetime membership
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