Frontier Communications
Master Contract Trainer
Directv Jun 2009 - May 2014
Dispatcher
Verizon Feb 2004 - Sep 2008
Lead Customer Service Representative
Education:
Canterbury Career School 1998 - 2000
San Bernardino Valley College
Skills:
Customer Service Customer Satisfaction Call Centers Team Building Master Trainer Excel Proficient Powerpoint Joinme Microsoft Word Typing Floor Supervisor Team Lead Customer Retention Training Troubleshooting Team Leadership Microsoft Office Leadership Microsoft Excel Voice Over Ip Mentoring Microsoft Outlook Presentation Coaching Webinar Development Program Management Time Management Contact Centers