Apple
Apple Solutions Consultant
Sykes Nov 1, 2014 - Aug 2015
Interm Team Leader
Sykes Nov 2013 - Nov 2014
Atl
Alpine Access Mar 2012 - Nov 2013
Supervisor
Alpine Access Mar 2011 - Jun 2012
Customer Care Professional
Education:
Magnolia High School 1978 - 1981
Skills:
Workforce Management Call Centers Customer Satisfaction Customer Experience Customer Service Technical Support Help Desk Support Team Building Customer Retention Vendor Management Account Management Troubleshooting Training Bpo Customer Support Contact Centers Outsourcing Call Center Process Improvement Software Documentation Outlook Time Management Data Entry Microsoft Office Telephone Skills Team Leadership Credit Cards Ach Payroll Leadership Coaching Management 10 Key Service Delivery Salesforce.com Forecasting Call Center Development Customer Focused Service Microsoft Word Office Management Invoicing Operations Management Organization Supervisory Skills Windows Xp Quality Assurance Powerpoint Recruiting Microsoft Excel Sales
Interests:
Civil Rights and Social Action Animal Welfare Children Disaster and Humanitarian Relief
Meridian Laboratory Inman, SC 2007 to 2009 Phlebotomist/ Processing TechnicianSt. Lukes Hospital Columbus, NC 2005 to 2007 PhlebotomistComforce Staffing
2005 to 2005 Medical Office AssistantMyers Park Internal Medicine Charlotte, NC 2003 to 2003 Medical Office AssistantRutherford Family Practice Rutherfordton, NC 1995 to 1998 Medical Records ClerkPlanned Parenthood Charlotte, NC 1993 to 1994 Receptionist
Education:
King's College Charlotte, NC 1993 Diploma in Medical Office Assistant
Irma Dennis, Paulette Burham, Jerralyn Ambrose, Judy Oubre, Agnes Batiste, Lionel Oubre, James Garnett, Carol Schexnyder, Caroline Rapp, Raymond Richardson, Brenda Williams, Patricia Johnson