Janira Bertha Nafarrate

Risk Services

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Location:

13921 Tustin East Dr, Tustin, CA 92780

Industry:

Insurance

Work:

Insurance Office of America
Risk Services
Hyundai Motor America Feb 2016 - Feb 2017
Western Region Consumer Affairs Case Analyst
Mazda North American Operations Jan 1, 2012 - Feb 2016
Customer Experience Center
Access General Insurance Holdings 2009 - 2011
Claims Supervisor
Safeco Insurance 2008 - 2011
Bodily Injury Claims Examiner

Education:

California State University, Fullerton 1998 - 2001
Bachelors, Political Science and Government, Political Science, Government, Politics, Public Administration Saddleback College

Skills:

Customer Retention
Negotiation
Process Improvement
Leadership
Human Resources
Employee Training
Property and Casualty Insurance
General Insurance
Business Development
Customer Experience
Arbitration
Data Analysis
Microsoft Office
Insurance Law
Leadership Development
Business Analysis
Performance Metrics
Business Process Improvement
Customer Escalation Management
Increase Productivity
Organizational Leadership
Productivity Coaching
Logistics
Employee Management
Mediation
Building Business Relationships
Supervisory Skills
Sox Compliancy
Full and Final Settlement
Personal Injury Litigation
Technical Writers
Employee Recognition
Database Administration
Interdepartmental Liaison
Investigative Reporting
Performance Analysis
Professional Mentoring
Bilingual English/Spanish
Public Administration
Delegate Management
Development of Employees
Multi Tasking
Network Administration
Policy Analysis
Legal Writing
Procedure Development
Writing
Reporting and Analysis
Business Management
Contractual Agreements

Interests:

Social Services
Keeping Up With Technology

Languages:

Spanish
English

Janira Nafarrate

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Janira Nafarrate

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