Program Management • Human Resources • Quality Assurance • Management • Call Centers • Training • Leadership • Call Center • CRM • Business Development • Strategy • Quality Assurance • Coaching • Strategic Planning • Interviews • Team Leadership • Business Process • Performance Management • Team Building • Cross-functional Team • Account Management • Customer Experience
Insight Telepsychiatry Sep 2016 - Mar 2017
Management Consultant - Interim Access Center Manager
Health Advocate Sep 2016 - Mar 2017
Training and Quality Assurance Manager
Ashfield, Part of Udg Healthcare Plc Oct 1, 2015 - Aug 4, 2016
Business Unit Director, Medical Information
Medimedia Health Oct 2013 - Oct 2015
Director of Call Center Operations
Warminster Township Oct 2013 - Oct 2015
Township Supervisor
Education:
California Coast University 2017 - 2021
Bachelors, Management
Susquehanna University 1996 - 1998
Blue Mountain High School
Susquehanna University
Skills:
Leadership Management Crm Program Management Training Customer Service Call Centers Strategy Human Resources Account Management Customer Satisfaction Team Leadership Project Management Team Building Vendor Management Marketing New Business Development Coaching Cross Functional Team Leadership Strategic Planning Process Improvement Customer Relationship Management Call Center Budgets Quality Assurance Performance Management Operations Management Recruiting Marketing Strategy Business Development Employee Relations Business Process Improvement Change Management Project Planning Time Management Pharmaceutical Industry Microsoft Excel Customer Experience Political Advertising Outsourcing Public Speaking Business Analysis Interviews Microsoft Office Political Communication Political Campaigns Political Consulting Political Management Sales Forecasting
TELERX Horsham, PA May 2005 to Aug 2013 Account Manager (Senior Program Manager)Express Scripts Horsham, PA Nov 2004 to May 2005 Patient Care AdvocateK&E Fire Protection Manalapan, NJ Aug 2003 to Nov 2004 Office Coordinator
Education:
Susquehanna University Selinsgrove, PA Sep 1996 to May 1998 Journalism/Broadcasting
Skills:
Program Management , Human Resources , Quality Assurance, Management, Call Centers, Training , Leadership, Call Center, CRM, Business Development, Strategy, Quality Assurance, Coaching, Strategic Planning, Interviews, Team Leadership, Business Process, Performance Management, Team Building, Cross-functional Team, Account Management, Customer Experience
Jason Croley (1992-1996), Bill Lee (2004-2008), Jimmie Oualline (1969-1973), Terry Webb (1971-1975), Keith Payne (1971-1975), Willie Williams (1997-2001)