Jason E Dyer

US Patent:

20200410994, Dec 31, 2020

Filed:

Jun 28, 2019

Appl. No.:

16/456252

Inventors:

- Atlanta GA, US
Shelby Frances Apps - Atlanta GA, US
Andrew Cohen - Chamblee GA, US
Gary C. Dalton - Lawrenceville GA, US
Jason Robert Dyer - Indianapolis IN, US
Jodessiah Sumpter - Roswell GA, US

International Classification:

G10L 15/22
G06Q 20/32
G06Q 30/06

Abstract:

A natural-language voice chatbot is initiated and a voice session is established between the chatbot and a customer while the customer is operating a vehicle device within a vehicle. A pre-staged order is taken from a customer during the session and the session is suspended until the customer arrives at a store associated with the pre-staged order. A location-based trigger is raised when the customer is detected as being present at a transaction terminal of a store; the session is resumed on the transaction terminal and/or the vehicle device. The pre-stage order is confirmed during the resumed session and payment is obtained from the customer for the order when payment was not already obtained from the customer. The order is sent to a fulfillment station and, in an embodiment, the items associated with the order are delivered to the customer while the customer remains at the terminal.

US Patent:

20200380969, Dec 3, 2020

Filed:

May 30, 2019

Appl. No.:

16/426953

Inventors:

- Atlanta GA, US
Shelby Frances Apps - Atlanta GA, US
Andrew Cohen - Atlanta GA, US
Gary C. Dalton - Lawrenceville GA, US
Jason Robert Dyer - Indianapolis IN, US
Jodessiah Sumpter - Roswell GA, US

International Classification:

G10L 15/22
G10L 15/18
G06K 9/46
G10L 13/04
G06Q 30/06

Abstract:

A consumer is identified at a transaction terminal. A natural-language voice chatbot is initiated for the transaction. The chatbot is configured with store information for a store associated with the terminal and, optionally, with preferences registered to the consumer. A natural language voice dialogue using, at least the store information, is initiated between the chatbot and the consumer while the consumer is at the terminal and during the transaction. The consumer may order store items from the store and pay for the items through the dialogue. In an embodiment, the items ordered are delivered to the terminal where the consumer is located.