Volkswagen of America, Inc Sep 2015 - Mar 2019
Vice President of Operations, Vwoa Headquarters
Volkswagen of America, Inc May 2013 - Aug 2015
General Manager of Sales Operations, Midwest Region
Volkswagen of America, Inc Nov 2009 - Apr 2013
General Manager of Fixed Operations, North East Region
Volkswagen of America, Inc Apr 2008 - Nov 2009
Service Business Operations Manager
Capital One 2006 - 2008
Home Mortgage Loan Officer
Education:
The University of Kansas 1989 - 1994
Bachelors, Bachelor of Science, Business Administration, Business
The University of Kansas School of Business
Bachelors, Bachelor of Science, Business Administration
Skills:
Customer Satisfaction Customer Retention Automotive Sales Process Sales Management Vehicles Operations Management Sales Customer Experience Leadership Management Process Improvement Team Building Profit Sales Operations Aftersales Automotive Aftermarket Organizational Development Process Management Automobile Personal Development Inventory Management Staff Development Dealers Expenses Training Negotiation Building Customer Loyalty Retail Profitable Growth Growth Management Professional Ethics Team Leadership Customer Service Parts Continuous Improvement New Business Development Forecasting Dealer Management Business Development Business Process Improvement Warranty Dealer Networks Dealer Operations Retail Automotive Dealer Relationships Dealer Training