Bill Gosling Outsourcing
Svp, Operations - North America and Philippines
Convergys Arm - Encore Rmi Jan 2001 - Jun 2011
Senior Director, International Operations
Rma 1995 - 2001
General Manager - Collections
Education:
Johnson County Community College 1995 - 1997
The University of Kansas 1994 - 1995
Lawrence High School 1991 - 1994
Skills:
Outsourcing Management Leadership Strategy Team Building Executive Management Strategic Planning Operations Management Call Centers Bpo Crm Vendor Management Talent Acquisition Business Development Process Improvement Start Ups Business Process Improvement Training Financial Services Team Management Credit Finance Team Leadership Customer Service Recruiting Risk Management Financial Analysis Program Management P&L Management Credit Cards Business Analysis Banking Coaching Management Development Customer Experience Analysis Portfolio Management Offshore Outsourcing Business Strategy Change Management Customer Satisfaction Analytics Negotiation Time Management Management Consulting Project Planning Workforce Management Relationship Management Project Management
Virginia Polytechnic Institute and State University - PhD in Forestry, Virginia Polytechnic Institute and State University - MS Statisitcs, University of Minnesota - MS Forest Science, Rutgers University - BS Natural Resource Managment
Tagline:
I grew up in King of Prussia, PA, and now live in Knoxville, TN with my wife and son.