Ct Dept of Energy and Environmental Protection
Cct - Research Analyst
Ct D.o.l Jan 2012 - Oct 2015
Community Services Representative
Minuteman Press Aug 2008 - Nov 2010
Customer Service Representative
Fedex Office 2007 - 2008
Assistant Manager
Microsoft 1998 - 2000
Group Assistant
Education:
University of Hartford 2008 - 2010
Master of Business Administration, Masters, Leadership, Management
University of Washington Mar 2005
Bachelors, Bachelor of Science
Skills:
Customer Service Social Media Microsoft Office Adobe Creative Suite Newsletters Indesign Direct Mail Marketing Social Networking Microsoft Word Photoshop Adobe Acrobat Facebook
Washington State University Sep 2013 - Jul 2014
Osi Front Desk
Washington State University May 2012 - May 2014
Student Ambassador
Tsa Nov 2010 - Dec 2011
Transportation Security Officer
Lender Processing Services, Inc. (Lps) Aug 2008 - Nov 2009
Marketing Asset Technician and Field Services Billing Specialist
Dish Network Apr 2006 - Aug 2008
National Qaulity Assurance Specialist
Education:
Washington State University Vancouver 2011 - 2014
Bachelors, Bachelor of Science, Biology
Skills:
Leadership Process Improvement Time Management Data Analysis Public Speaking Project Management Customer Satisfaction Analysis Microsoft Word Quality Assurance Software Documentation Testing Vendor Management Business Analysis User Acceptance Testing Sales Microsoft Excel Call Center
Interests:
Cdc Updates Science I Enjoy Skiing Most Sports and Sporting Events Biking Hiking
Jul 2014 to 2000 Quality Assurance InspectorWASHINGTON STATE UNIVERSITY VANCOUVER Vancouver, WA Sep 2013 to Aug 2014 OSI Front Desk staffWashington State University Vancouver Vancouver, WA May 2012 to Aug 2014 STUDENT AMBASSADORTRANSPORTATION SECURITY ADMINISTRATION Portland, OR Nov 2010 to Dec 2011 TRANSPORTATION SECURITY OFFICERLENDER PROCESSING SERVICES Westminster, CO Apr 2009 to Oct 2009 Field Services BillerLender Processing Services
Aug 2008 to Apr 2009 MARKETING ASSET TECHNICIANDISH NETWORK Littleton, CO Oct 2006 to Aug 2008 NATIONAL QUALITY ASSURANCE SPECIALISTDish Network Littleton, CO May 2006 to Oct 2006 CUSTOMER SERVICE, TECH SUPPORT, RETENTION SPECIALIST24 HOUR FITNESS Broomfield, CO Dec 2005 to May 2006 Assistant ManagerDIRECT MERCHANTS BANK MASTERCARD Scottsdale, AZ Nov 2002 to Nov 2005 DEBT WAIVER TEAM LEAD
Education:
Washington State University Vancouver Vancouver, BC May 2014 B.S. in Biology
Sep 2013 to 2000 OSI Front Desk StaffWashington State University Vancouver
May 2012 to 2000 Student AmbassadorTRANSPORTATION SECURITY ADMINISTRATION Portland, OR Nov 2010 to Dec 2011 TRANSPORTATION SECURITY OFFICERLENDER PROCESSING SERVICES Westminster, CO Apr 2009 to Oct 2009 Field Service Technician/BillerLender Processing Services Westminster, CO Aug 2008 to Apr 2009 MARKETING ASSET TECHNICIANDISH NETWORK Littleton, CO Oct 2006 to Aug 2008 NATIONAL QUALITY ASSURANCE SPECIALISTDish Network Thornton, CO May 2006 to Oct 2006 CUSTOMER SERVICE, TECH SUPPORT, RETENTION SPECIALIST24 HOUR FITNESS Broomfield, CO Dec 2005 to May 2006 Assistant ManagerDIRECT MERCHANTS BANK MASTERCARD Scottsdale, AZ May 2002 to Nov 2005 DEBT WAIVER TEAM LEAD
Education:
Washington State University Vancouver, WA May 2014 BS in Biology
Skills:
Written and Oral Presentation, MS Office suite, highly analytical and detailed oriented, process evaluation and improvement