Bank of Hawaii
Director, It Service Management
Zions Bancorporation 2009 - Aug 2017
Vp, Client Relationship Manager
Zions Bancorporation 2007 - 2009
Vice President Service Delivery and Support
Zions Bancorporation 2002 - 2007
Vp, End User Support Manager
Franklincovey 1992 - 2001
It Support
Education:
University of Utah - David Eccles School of Business 2011 - 2013
University of Phoenix 2007 - 2010
Bachelors, Bachelor of Business Administration, Bachelor of Science, Business, Information Systems
Skills:
Itil Management Change Management It Operations Banking Process Improvement Service Delivery Incident Management Vendor Management Crm Enterprise Software Leadership Service Desk Risk Management Business Process Improvement Customer Experience Business Analysis Strategy Team Building Analysis Technical Support Team Leadership Financial Analysis Customer Relationship Management Customer Service Strategic Planning Disaster Recovery Problem Management Business Development Credit Analytical Skills Release Management Operations Management Loans Team Management Configuration Management Sales Customer Journey Mapping Information Security Management Internet Banking Credit Cards