14922 Seneca Rd, Victorville, CA 92392 • 7605821815
14966 Seneca Rd, Victorville, CA 92392
13175 Pacoima Rd, Victorville, CA 92392 • 7609557226
Chico, CA
Simi Valley, CA
Monterey, CA
Seaside, CA
San Bernardino, CA
13175 Pacoima Rd, Victorville, CA 92392 • 7609634871
Work
Company:
Direct connect business services - Sherman, TX
Apr 2014
Position:
Sr. operations manager
Military
Company:
United states Coast Guard
Feb 1992 to Dec 1998
Rank:
E-5
Education
School / High School:
METROPOLITAN COMMUNITY COLLEGE- Omaha, NE
2006
Specialities:
Associates Degree - Business Accounting in ACCOUNTING
Skills
Communication and Presentation • Metrics and KPI Analysis • Workforce Management • Advanced Microsoft Office • Network Gate Routing • ProCenter and Avaya ACD reporting • Kronos • Payroll • Training Development and Delivery • Performance Evaluation
Consolidated Payment Services Aug 2014 - Apr 2016
Senior Analyst
Direct Connect Business Services Apr 2014 - Jul 2014
Senior Operations Manager
Integrity Mobile Wash Systems Aug 2013 - Apr 2014
Owner and Operator
United American Insurance Company Jun 2010 - Jul 2013
Department Head and Manager
West Corporation Nov 2008 - Jun 2010
Operations Supervisor
Education:
Metropolitan Community College 2006 - 2015
Associates, Business Management, Accounting
Chatrapati Sahuji Maharaj Kanpur University, Kanpur 2000 - 2001
Associates, Management
Metropolitan Community College
California School of Culinary Arts
Skills:
Leadership Management Training Team Building Strategy Process Improvement Microsoft Excel Coaching Customer Satisfaction Strategic Planning Call Centers Customer Service Team Leadership New Business Development Organizational Effectiveness Operations Management Microsoft Office Performance Metrics Key Performance Indicators Predictive Dialers Call Center Development Marketing Account Management Sales Management Customer Experience Analysis Crm Organizational Leadership Leadership Development Written and Oral Presentation Skills Presentation Development Acd Management Ivr
Interests:
Social Services Personal Interests Cooking Education Camping Golf
Languages:
English
Head Of Service Offer Go To Market And Operations, Google Cloud Customer Care
Google - Mountain View, CA since May 2012
Financial Systems Project Manager
Morgan Stanley - Greater New York City Area May 2010 - May 2012
Technology Associate - Enterprise Infrastructure Cost Transparency & Benchmarking
Hewlett-Packard Nov 2009 - May 2010
IT Operations Manager – Configuration Systems
Hewlett-Packard Sep 2008 - Jan 2010
Business Planning Manager
Chrysler LLC Jan 2008 - Sep 2008
Project Manager - Information Technology Infrastructure - Life Cycle Management
Education:
Stanford University 2012 - 2012
Advanced Project Management Professional Certificate
Wayne State University
MBA, Finance, International Business
Wayne State University
Business Administration, Management Information Systems
Skills:
Process Improvement Project Management Business Analysis Analysis Financial Analysis Management Financial Modeling Requirements Analysis Leadership Project Portfolio Management Software Documentation Business Process Improvement Data Analysis Vendor Management Financial Reporting Change Management Program Management Software Development Reporting and Analysis Billing Systems Payment Systems Subledger Accounting It Management Project Planning Software Project Management Product Development Corporate Financial Reporting Financial Accounting Display Advertising Information Technology Enterprise Architecture It Cost Transparency It Product Catalog
Direct Connect Business Services Sherman, TX Apr 2014 to Jul 2014 Sr. Operations ManagerIntegrity Mobile Wash Services Melissa, TX Jul 2013 to Apr 2014 Owner/OperatorUnited American Insurance Company McKinney, TX Jun 2010 to Jul 2013 Department HeadWEST CORPORATION Omaha, NE Nov 2008 to Jun 2010 CALL CENTER/LINE GROUP SUPERVISORAPPLE VALLEY HIGH SCHOOL Apple Valley, CA Jun 2002 to Jun 2006 CLASSROOM TEACHER
Education:
METROPOLITAN COMMUNITY COLLEGE Omaha, NE 2006 to 2014 Associates Degree - Business Accounting in ACCOUNTINGCAL STATE UNIVERSITY SAN BERNARDINO San Bernardino, CA 2002 to 2006 BA in Vocational EducationCALIFORNIA SCHOOL OF CULINARY ARTS Pasadena, CA 2000 to 2001 Associate of Occupational Studies in Culinary Arts and Restaurant Management
Military:
Rank: E-5 Feb 1992 to Dec 1998 Branch: United states Coast GuardL.i.location.original
Skills:
Communication and Presentation, Metrics and KPI Analysis, Workforce Management, Advanced Microsoft Office, Network Gate Routing, ProCenter and Avaya ACD reporting, Kronos, Payroll, Training Development and Delivery, Performance Evaluation
Name / Title
Company / Classification
Phones & Addresses
Jason Nager
Integrity Mobile Wash Systems
3111 Spanish Oak Trl, Melissa, TX 75454 9728370753