Jason D Porter

US Patent:

7826597, Nov 2, 2010

Filed:

Dec 9, 2005

Appl. No.:

11/298001

Inventors:

Earl A. Berner - Wylie TX, US
Kristina Robinson - San Antonio TX, US
Mark Magnusson - Mount Prospect IL, US
Jason Porter - Frisco TX, US
James Rushing - McKinney TX, US
Mark Welch - San Antonio TX, US

Assignee:

AT&T Intellectual Property I, L.P. - Reno NV

International Classification:

H04M 1/24
H04M 3/08

US Classification:

379 101, 379 9, 379 1001, 379 1002, 379 1003

Abstract:

Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.

US Patent:

20090125953, May 14, 2009

Filed:

Apr 16, 2008

Appl. No.:

12/104147

Inventors:

JASON C. PORTER - FRISCO TX, US
KENNETH WINBURN - WEATHERFORD TX, US

Assignee:

AT&T KNOWLEDGE VENTURES, L.P. - RENO NV

International Classification:

H04N 7/173

US Classification:

725109, 715719, 725114, 725118, 725144

Abstract:

Systems, methods and graphical user interfaces monitoring an Internet Protocol Television (IPTV) network are provided. A particular method includes receiving IPTV process data. The IPTV process data includes information about a plurality of processes executing at a plurality of servers of an IPTV distribution network. The method also includes analyzing the IPTV process data to determine process operational information. The process operational information is descriptive of the operation of at least a first process of the plurality of processes and operation of at least a second process of the plurality of processes. The method also includes generating a display based on the operational information. The display includes an aggregate display element representing the operation of the at least one first process and the operation of the at least one second process.

Address:

5908 Melanie Dr, Fort Worth, TX 76131

VIN:

2GCEC13Z971157800

Make:

CHEVROLET

Model:

SILVERADO REGULAR CAB

Year:

2007