Jason D Randall

US Patent:

20080109268, May 8, 2008

Filed:

Nov 3, 2006

Appl. No.:

11/556397

Inventors:

S. DALE ANDER - DALLAS TX, US
MICHAEL G. CHRISTIANSEN - PLANO TX, US
ASHISH RAJPUT - EULESS TX, US
PALANISAMY GOUNDER - IRVING TX, US
GUY BRIGGS - COPPELL TX, US
THURMAN PYLANT - PRIDDY TX, US
LALIT PANT - IRVING TX, US
JASON RANDALL - FRISCO TX, US

Assignee:

AT&T KNOWLEDGE VENTURES, L.P. - RENO NV

International Classification:

G06Q 10/00

US Classification:

705 7

Abstract:

A method and apparatus for examining workflow processes is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a workflow monitoring system having a definition element that selectively defines one or more workflow process elements of a corresponding workflow, and a monitor element that identifies one or more monitoring parameters for each of the one or more workflow process elements selected, and monitors one or more operational aspects of the one or more workflow process elements according to its corresponding one or more definitions and monitoring parameters. Additional embodiments are disclosed.