Skills:
Operating Systems: Windows 7, Vista, XP, 2000; Linux (Ubuntu); Mac OS X; Sun (Solaris); UNIX; iOS 5 & 6; Oracle virtual box Software: Word, Excel, Access, Outlook, InDesign; Adobe Photoshop Hardware: Computer hardware installations, upgrade and replacement of hard drives, motherboards, CPU's, RAM, optical drives, floppy disk drives, power supplies and expansion cards Networking: WAN, LAN, SOHO, TCP/IP configuration Data Management, backup, recovery, system restore, disk imaging Computer hardware/software diagnostics, troubleshooting and repair Network OS installation, hardware set up & configuration and driver installations Remote desktop support and assistance Set up of network printers User account setup and management, including authentication and security 5 years customer service, emphasizing client consultation and problem solving Excellent telephone, communication and diplomacy skills Training and leadership skills HIPAA trained and compliant