Jason P Sampson

US Patent:

8036935, Oct 11, 2011

Filed:

Oct 14, 2010

Appl. No.:

12/904778

Inventors:

Gregory A. Burger - Dallas TX, US
John M. Critz - Hurst TX, US
Susan S. Giffin - Alamo CA, US
Michael D. Graf - Cedar Hill TX, US
Rob Maclaurin - Ontario, CA
Brett P. Newell - Carrollton TX, US
Jason Sampson - Dallas TX, US

Assignee:

Accenture Global Services GmbH - Schaffhausen

International Classification:

G06Q 30/00

US Classification:

705 1427, 714 25

Abstract:

A computer based technique for providing a list of selectable computer solutions in a self-support environment. The technique includes sending a computer solution to the client computer in response to a request from the client computer for the computer solution from the list. The computer solution includes at least an automated solution.

US Patent:

20040049394, Mar 11, 2004

Filed:

Sep 5, 2002

Appl. No.:

10/235152

Inventors:

Gregory Burger - Dallas TX, US
John Critz - Hurst TX, US
Susan Giffin - Alamo CA, US
Michael Graf - Cedar Hill TX, US
Rob Maclaurin - Ontario, CA
Brett Newell - Carrollton TX, US
Jason Sampson - Dallas TX, US

International Classification:

G06F017/60
G06F015/16
G06F015/173

US Classification:

705/001000, 709/223000

Abstract:

A computer based technique for providing a list of selectable computer solutions in a self-support environment. The technique includes sending a computer solution to the client computer in response to a request from the client computer for the computer solution from the list. The computer solution includes at least an automated solution.

US Patent:

20120004974, Jan 5, 2012

Filed:

Sep 7, 2011

Appl. No.:

13/137715

Inventors:

Gregory A. Burger - Dallas TX, US
John M. Critz - Hurst TX, US
Susan S. Giffin - Alamo CA, US
Michael D. Graf - Cedar Hill TX, US
Rob MaClaurin - Ontario, CA
Brett P. Newell - Carrollton TX, US
Jason Sampson - Dallas TX, US

International Classification:

G06Q 30/00

US Classification:

705 1427

Abstract:

A computer based technique for providing a list of selectable computer solutions in a self-support environment. The technique includes sending a computer solution to the client computer in response to a request from the client computer for the computer solution from the list. The computer solution includes at least an automated solution.