Skills:
Technical Support: Diagnostics, software and hardware repair, virus removal, and end user support for desktop and laptop computers, HP, Lexmark, and Canon desktop and business class printers, NCR and IBM cash registers. Capable of providing support via phone and in the field. Networking: Diagnostics of wireless and hardwired networks, including point to point wide area bridging and 802.11x. Network design and implementation, utilizing TCP/IP, DNS, WINS, DHCP, MAC access control, bandwidth management (PowerNOC), network sniffers, client and router based firewalls and access lists. Software: Working knowledge of MySQL 5.5, Microsoft Office 2003, 2007, and 2010, Adobe Photoshop, Windows XP Professional, Windows 7 Professional, Ubuntu Linux, and OSX. Capable of removing viruses and spyware from windows systems and repairing most residual damage to registry and system files. Domain Technologies: Familiarity with Active Directory, group policies, profile management and migration, slipstreamed Microsoft Windows installations, remote software and security update deployment. Hardware: Component level diagnosis and repair of analog circuits, digital circuits, and cabling utilizing soldering iron, digital and analog multimeters, oscilloscope, universal power supply, frequency analyzer, signal analyzer, protocol analyzer, and cable testing equipment. Capable of soldering surface mount components under a microscope, and repairing mechanical systems from a repair manual. Development: Programming in C, C++, Java, Javascript, HTML 5, SQL, and Perl on Microsoft Windows and Linux based platforms. Mobile Technologies: Blackberry and Windows mobile device integration with Microsoft Office and Blackberry Enterprise Server (BES) management.