Skills:
OS: Windows XP, Windows 7, Windows 8, OS X, iOS Applications: Office 2007, Internet Explorer 8, Windows LiveMeeting, GoToMeeting, LanDesk Symantec (Norton) Ghost, Symantec Backup Exec, Citrix Metaframe and various antivirus apps Ticketing systems: ACT, HP Service Center (Peregrine), HEAT, Metasolve, Remedy and Clarify Oracle 9i (Clintrial/PhaseForward), Rumba (Mainframe), ITIM, PeopleSoft, Cisco and Juniper VPN RSA SecurID, SAP, RDP, PC Anywhere, Bombgar (remote control software) PC and Macintosh hardware Ability to plan, set-up, maintain, diagnose and resolve problems with local area networks (AD, DNS, DHCP, TCP/IP) Mobile devices: BlackBerry, Droid, iPhone and iPad Windows XP to 7 migration