4410 221St Pl SW, Mountlake Ter, WA 98043 • 4255312779
Mountlake Terrace, WA
1302 79Th St, Seattle, WA 98103
2012 Juniper St, Rapid City, SD 57702
12021 Clearview Dr, Edmonds, WA 98026
4820 Hidden Forest Dr, Mukilteo, WA 98275
4820 Hidden Forest Dr #11K, Mukilteo, WA 98275
Bellaire, TX
Wenatchee, WA
Work
Company:
Microsoft corporation
Sep 2007
Position:
Process release manager
Education
School / High School:
Seattle University - Albers School of Business
2001
Specialities:
MBA in E-Commerce
Skills
Process Management • Continual Improvement • Program Management • Lean • Six Sigma • Theory of Constraints • Service Management • Strategic Planning • Change Management • ITIL • Statistical Process Control • Project Management
4410 221St Pl southwest, Mountlake Terrace, WA 98043
Industry:
Management Consulting
Work:
Microsoft May 2004 - Sep 2007
Business Program Manager
Excell Data Sep 2003 - May 2004
Systems Engineer
Boeing Nov 2000 - Sep 2003
Web and E-Business System Analyst
Boeing Dec 1996 - Nov 2000
Manufacturing Industrial Engineer
Cintas Mar 1996 - Dec 1996
Industrial Engineer
Education:
Seattle University Sep 1998 - 2001
Master of Business Administration, Masters
South Dakota School of Mines and Technology 1991 - 1995
Bachelors, Bachelor of Science, Industrial Engineering
Wenatchee High School
Washington State University
Skills:
Process Engineering Process Improvement Program Management Project Management Change Management Strategy Six Sigma Management Itil Business Process Project Planning Sdlc Continuous Improvement Leadership Requirements Analysis Lean Manufacturing Business Process Improvement Service Delivery It Service Management Analysis Process Management Operations Management Manufacturing Quality Management Process Simulation Kanban Business Process Design Business Process Management Customer Experience Software Development Life Cycle Theory of Constraints Industrial Engineering Systems Thinking Business Management Process Development Lean It Voice of the Customer
Languages:
English
Certifications:
Prosci Change Management Practitioner Itil Masters Certificate In It Service Management Prosci Exin
Process Manager - Premier Field Engineering at Microsoft
Location:
Greater Seattle Area
Industry:
Management Consulting
Work:
Microsoft since Sep 2007
Process Manager - Premier Field Engineering
Microsoft May 2004 - Sep 2007
Service Manager
Excell Data Corporation Sep 2003 - May 2004
Systems Engineer
Boeing Nov 2000 - Sep 2003
Web/e-Business System Analyst
Boeing Dec 1996 - Nov 2000
Manufacturing Industrial Engineer
Education:
Exin 2005 - 2005
Masters Certificate, ITIL Masters Certificate in IT Service Management
Seattle University Sep 1998 - Jun 2001
MBA, MBA
South Dakota School of Mines and Technology 1991 - 1995
Bachelor of Science, Industrial Engineering
Washington State University
Skills:
Program Management Business Process Improvement Continuous Improvement Project Management ITIL Change Management Process Improvement Systems Thinking Process Engineering Lean Manufacturing Operations Management Process Development IT Service Management Process Management Business Management Theory of Constraints Lean IT Kanban Business Process Management Business Process Design Business Process
Sep 2007 to 2000 Process Release ManagerMicrosoft Corporation (Previously Systems Engineer Excell Data Corporation, 9/2003 to 5/2004.) Seattle, WA Sep 2003 to Sep 2007 Program ManagerBoeing
Nov 2000 to Sep 2003 Web/e-Business System AnalystBoeing Everett, WA Dec 1996 to Nov 2000 Manufacturing Industrial EngineerCintas
Mar 1996 to Dec 1996 Industrial EngineerGateway Sioux Falls, SD Jun 1995 to Aug 1995 Manufacturing/Industrial Engineering InternNorth Antelope Coal Company Gillette, WY Jun 1994 to Aug 1994 Engineering Intern
Education:
Seattle University - Albers School of Business 2001 MBA in E-CommerceSouth Dakota School of Mines & Technology 1995 B.S. in Industrial Engineering
Skills:
Process Management, Continual Improvement, Program Management, Lean, Six Sigma, Theory of Constraints, Service Management, Strategic Planning, Change Management, ITIL, Statistical Process Control, Project Management
Bison High School Bison SD 1988-1991, South Dakota School of Mines & Technology High School Rapid City SD 1991-1995
Community:
Michael Heinrich, Guang Yu, Rabindra Bhattarai, Ravinder Reddy, Bob Tuscherer, Tone Liljeberg, Uma Bodapati, Shakaib Qureshi, Sture Berg, Sathees Chandran