Tmna Services, Llc. (Tmnas)
Level Iii Service Desk Analyst
Quest Diagnostics Jul 2012 - Nov 2013
Incident Management Analyst at Quest Diagnostics
Quest Diagnostics Oct 2010 - Jul 2012
Help Desk Analyst
Quest Diagnostics Mar 2003 - Oct 2010
Senior Help Desk Analyst
Lsi Corporation Jan 2001 - Mar 2003
Help Desk Analyst
Education:
Allentown Business School 1997 - 1999
Associates
Northampton Area Senior High School 1994
Leilehua High School
Skills:
Technical Support Software Documentation Troubleshooting Help Desk Support Networking Disaster Recovery Visio Hardware System Administration Windows 7 Operating Systems Active Directory It Management Vpn Customer Service Computer Hardware Itil Information Technology Incident Management Healthcare Information Technology Citrix Data Center Servers Sharepoint Windows Server Testing Training Leadership It Service Management Security System Deployment Tcp/Ip Windows Customer Satisfaction Lan Wan Access Call Center Cisco Technologies Computer Repair Firewalls Network Security Software Installation Switches Windows Vista