Jay A Betancourt

Network Administrator At First Baptist Church Lubbock

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Position:

Network Administrator at First Baptist Church Lubbock, MIS Intern at Big Brothers Big Sisters

Location:

Lubbock, Texas Area

Industry:

Information Technology and Services

Work:

First Baptist Church Lubbock since Jul 2009
Network Administrator
Big Brothers Big Sisters since Mar 2009
MIS Intern
Texas Tech University 2006 - 2007
Student Assistant
City of Waco May 2004 - May 2006
Police Dispatcher

Education:

Texas Tech University - Rawls College of Business 2006 - 2010
BBA, Management Information Systems Mclennan Community College 2004 - 2006

Interests:

project management, database management, trends in information technology, watching the latest movies, working out

Product Support Analyst Ii

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Location:

245 Mesquite Ct, Brentwood, CA 94513

Industry:

Information Technology And Services

Work:

City Bank
Applications Administrator
City Bank
It Client Services Manager
St. Joseph Health Jul 2015 - Mar 2016
Senior It Technician
St. Joseph Health Sep 2013 - Jul 2015
It Analyst Ii - Training and Knowledge Management
St. Joseph Health Nov 2011 - Sep 2013
Service Desk Technician Ii

Education:

Texas Tech University 2006 - 2012
Bachelors, Management Texas Tech University 1997 - 2001
Bachelors

Skills:

Troubleshooting
Active Directory
Information Technology
Sharepoint
Customer Service
Training
Visio
Healthcare Information Technology
Microsoft Office
Technical Support
Windows Server
Help Desk Support
System Administration
Healthcare
Windows
Windows Xp
Team Building
Vmware
Project Management
Data Analysis
Requirements Analysis
Microsoft Exchange
Analysis
Technical Writing
It Management
Management
Business Analysis
Business Process Improvement
Software Documentation
Outlook
Quality Assurance
Leadership
Service Desk Management
Ticketing Systems
Team Mentoring
Captivate
Citrix Xenapp
Virtual Training
It Service Management
Process Improvement
Knowledge Management
Change Management
Meditech
Disaster Recovery
Landesk
Salesforce.com
Kcs
Itil Process
Ivanti
Hdi

Languages:

Spanish

Certifications:

Comptia A (It Technician)
Itil® 4 Foundation Certificate In It Service Management
Cherwell Certified Professional Designer
Cherwell Certified Professional Administrator
License Comp001007199615
Support Center Team Lead (Edd 2015)
Support Center Team Lead (Edd 2016)
Itil Foundations (Edd 2016)
Comptia, License Comp001007199615
Hdi

It Analyst Ii - Operational Service Quality

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Location:

Lubbock, TX

Work:

Jay Betancourt

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