Training • Employee Training • Call Center • Training Delivery • Instructor Led Training • Customer Service • Microsoft Office • Needs Analysis • Call Centers • Coaching • Onboarding • Business Analysis • Instructional Design • Leadership • Employee Relations • Workshop Facilitation • Team Building • Process Improvement • Software Documentation • Team Leadership • Hands on Training • Recruiting • Snagit • Technical Training • Talent Acquisition • College Recruiting • Outlook • Applicant Tracking Systems • Change Management • Management • Business Process Improvement • Classroom Training • Learning Management Systems
CVS Caremark Corporation - Fairfield, NJ since Sep 2011
Training Analyst
Wachovia, A Wells Fargo Company Nov 2008 - Aug 2011
Branch Manager
Verizon Communications 1996 - 2008
Training Specialist
Education:
Mercy College 2003 - 2004
Master of Science (M.S.), Organizational Leadership
Felician College 1990 - 1995
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
Skills:
Training Employee Training Call Center Training Delivery Instructor Led Training Customer Service Microsoft Office Needs Analysis Call Centers Coaching Onboarding Business Analysis Instructional Design Leadership Employee Relations Workshop Facilitation Team Building Process Improvement Software Documentation Team Leadership Hands on Training Recruiting Snagit Technical Training Talent Acquisition College Recruiting Outlook Applicant Tracking Systems Change Management Management Business Process Improvement Classroom Training Learning Management Systems