Dianna Inara Tiliks - Elk Grove IL, US Nancy Ann Book - Naperville IL, US Susanne Marie Crockett - Buffalo Grove IL, US Carol Shifrin Gruchala - Naperville IL, US John Wesley Moss - Lake Zurich IL, US Thomas Joseph McBlain - Arlington Heights IL, US Gordon Lynn Blumenschein - Woodridge IL, US James Daniel Kovarik - Batavia IL, US Barbara Jablonski - Niles IL, US Douglas Marshall - Round Lake IL, US Jayson Anthony O'Neill - Chicago IL, US Matthew D. Brooks - San Antonio TX, US
Assignee:
AT&T Knowledge Ventures, L.P. - Reno NV
International Classification:
H04M 7/00 H04M 3/00
US Classification:
37922109, 37922108, 37926601
Abstract:
The present invention relates to a service for providing call reports to a subscriber related to non-answered calls for calls attempted between at least two parties. Using telecommunications switch triggers, call status related to answered, busy, and unanswered calls is collected in a record and used to populate a report. The report is then provided to a report formatter that formats the report so that it is suitable for presentation to a subscriber. The reported call information can be provided to the report formatter in near real time.
Dianna Inara Tiliks - Elk Grove IL, US Nancy Ann Book - Naperville IL, US Susanne Marie Crockett - Buffalo Grove IL, US Carol Shifrin Gruchala - Naperville IL, US John Wesley Moss - Lake Zurich IL, US Thomas Joseph McBlain - Arlington Heights IL, US Gordon Lynn Blumenschein - Woodridge IL, US James Daniel Kovarik - Batavia IL, US Barbara Jablonski - Niles IL, US Douglas Marshall - Round Lake IL, US Jayson Anthony O'Neill - Chicago IL, US Matthew D. Brooks - San Antonio TX, US
Assignee:
AT&T KNOWLEDGE VENTURES, L.P. - Reno NV
International Classification:
H04M 7/00
US Classification:
37922109
Abstract:
A network node in a communications network collects communication information. The network node collects, when an attempt is made to establish a network connection between a source and a destination, information related to the network connection and either or both of the source and the destination. A report is generated based on the information and at least a portion of the report is forwarded to a user. The report includes information for established network connections and information for unsuccessful attempts to establish network connections.
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