Macy's
Omni Channel Manager
Kobie Marketing Mar 2015 - Mar 2018
Senior Manager, Tier 2
Kobie Marketing Apr 2014 - Mar 2015
Account Coordinator and Tier Ii Customer Service Support Respresentative
Kobie Marketing Apr 2013 - Apr 2014
Tier Ii Customer Service Support Respresentative
Universal Health Care Apr 2011 - Apr 2013
Quality Assurance Supervisor, Pharmacy
Education:
St. Petersburg College 2011 - 2012
Dewitt Clinton High School 1992 - 1996
Skills:
Call Centers Training Process Improvement Customer Service Leadership Management Quality Assurance Medicaid Health Insurance Customer Satisfaction Team Leadership Microsoft Office Supervisory Skills Medicare Hmo Insurance Provider Relations Human Resources Employee Benefits Access Software Documentation Business Process Improvement Analytical Skills Pharmacy Benefit Management Five9 Iex Total View Banking Member Relations Self Driven Retail Call Pro Team Orientated Medicare Advantage Call Center
E.W.Williams Publications Co. Fort Lee, NJ Sep 2000 to Mar 2013 Account ReceivableThe Trust Company of New Jersey Secaucus, NJ Jul 1992 to Sep 2000 Customer Service RepresentativeLiberty Department Store Union City, NJ Mar 1990 to Jul 1992 Sales Clerk/CashierBerkeley College New York, NY Sep 1990 to Mar 1991 Financial Aid Assistant
Education:
Berkeley College New York, NY 1990 to 1992 Associate of Applied Science in Business Administration
Skills:
Expertise in invoice and payment transaction. Strong in MS Access and Excel.Superior attention to detail
Michael R. Lowe, P.A. Sanford, FL Mar 2014 to Sep 2014 Medical Malpractice Litigation ParalegalSOCIAL SECURITY ADVOCATES, LLC Orlando, FL Jan 2008 to Nov 2013 DISABILITY PARALEGALESQUIRE LEGAL GROUP, P.A Orlando, FL Apr 2005 to Dec 2007 DISABILITY PARALEGALLaw Offices of Juan Gautier Orlando, FL 2003 to 2005 DISABILITY REPRESENTATIVEHILL & PONTON, P.A Orlando, FL 1991 to 2003 CASE MANAGER
Education:
KEISER UNIVERSITY Orlando, FL Mar 2013 B.A. in CRIMINAL JUSTICE